These Terms and Conditions set out the basis on which we provide rubbish removal and waste collection services in and around West Hampstead. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
In these Terms and Conditions, the following definitions apply:
Company means the rubbish removal and waste collection service provider trading as Rubbish Removal West Hampstead.
Customer means any individual, business, landlord, tenant, managing agent or other party who books or uses the Companys services.
Services means rubbish removal, waste collection, clearance, loading, transportation and related services provided by the Company.
Waste means any items, materials or rubbish accepted for removal under these Terms and Conditions.
Site means the property or location from which the Company is instructed to collect Waste.
Booking means a request for Services made by the Customer and accepted by the Company.
The Company provides rubbish removal and waste collection services, including but not limited to household rubbish removal, bulky waste removal, commercial waste clearance, garden waste removal, and general property clearances within its designated service area including West Hampstead and surrounding districts.
The Services generally include the loading of Waste from accessible areas at the Site, transportation of the Waste, and its disposal or recycling at a licensed facility in accordance with applicable waste regulations. Any additional work requested, such as dismantling items, special access arrangements, or clearance from lofts, basements or restricted areas, may incur extra charges and must be agreed in advance.
3.1 Bookings can be made by telephone, email or through any booking system or contact form made available by the Company.
3.2 The Customer must provide accurate information at the time of Booking, including the Site address, access details, type and approximate volume or weight of Waste, any parking restrictions, and any relevant health and safety concerns.
3.3 Any quotation given at the time of Booking is based on the information supplied by the Customer. If on arrival the volume, nature or location of the Waste differs from the information provided, or access and parking are materially different, the Company reserves the right to adjust the price, refuse the Service, or offer a revised quotation.
3.4 A Booking is only confirmed when the Company has accepted it and communicated confirmation to the Customer. The Company reserves the right to decline any Booking at its discretion.
4.1 Prices are usually based on the volume of Waste, weight, labour time, access conditions, and any disposal or regulatory charges applicable to specific waste types.
4.2 Quotations are provided in good faith based on the Customers description of the Waste and Site conditions. All quotations are subject to change if the information supplied is incomplete or inaccurate, or if additional services are requested.
4.3 Unless otherwise agreed in writing, prices include loading of Waste from reasonable access points at the Site, transportation, and disposal fees for standard non-hazardous Waste.
4.4 The Company will inform the Customer of any additional costs arising from special handling, restricted access, waiting time beyond what is considered reasonable, parking charges, congestion charges, or regulatory surcharges.
5.1 Payment is due on completion of the Service on the day of collection, unless alternative arrangements have been agreed in writing in advance.
5.2 The Company accepts commonly used payment methods such as cash, debit or credit card, and bank transfer, subject to availability and any limits or conditions notified to the Customer.
5.3 For business Customers, the Company may agree credit terms subject to approval. In such cases, payment shall be due within the period specified on the invoice. The Company reserves the right to charge interest and administrative fees on overdue invoices in accordance with applicable UK law.
5.4 All charges are quoted exclusive of VAT unless expressly stated otherwise. Where applicable, VAT will be added at the prevailing rate.
5.5 The Company reserves the right to require full or partial payment in advance for certain Bookings, including large or specialist clearances.
6.1 The Customer must ensure that the Company and its staff have safe and reasonable access to the Site, including adequate parking or stopping space for the vehicle. Any permits, parking dispensations or access permissions required should be arranged by the Customer unless otherwise agreed.
6.2 The Customer must ensure that the Waste intended for collection is clearly identified and separated where necessary. The Company is not responsible for removing items that have not been clearly presented as Waste.
6.3 The Customer warrants that they either own the Waste or have all necessary authority to arrange its removal. The Customer agrees to indemnify the Company against any claims from third parties arising from removal of items requested by the Customer.
6.4 The Customer must notify the Company in advance of any hazardous materials or special waste present at the Site. The Customer must also inform the Company of any health and safety risks, such as structural issues, sharps, infestation, or contamination.
7.1 The Company will only collect Waste that it is legally permitted and operationally able to handle. Hazardous waste, including but not limited to asbestos, certain chemicals, clinical waste, gas bottles, and some electrical items, may not be accepted or may require special arrangements and additional charges.
7.2 If hazardous or prohibited Waste is discovered during the Service and was not disclosed in advance, the Company may refuse to remove it, may rearrange the collection subject to additional charges, or may terminate the Service. The Customer shall remain liable for any costs incurred up to that point.
7.3 The Customer is responsible for ensuring that Waste presented for collection is not contaminated with substances that would change its classification or disposal requirements, except where the Company has specifically agreed to manage such materials.
8.1 The Customer may cancel or amend a Booking by giving reasonable notice. Unless otherwise agreed, at least 24 hours notice before the scheduled collection time is required to avoid a cancellation fee.
8.2 Where a Booking is cancelled with less than 24 hours notice, or the Company arrives at the Site and is unable to carry out the Service due to circumstances within the Customers control, the Company may charge a call-out fee or a percentage of the quoted price to cover costs and lost time.
8.3 The Company reserves the right to cancel or reschedule a Booking due to operational reasons, vehicle breakdown, adverse weather, staff illness, safety concerns, or other circumstances beyond its reasonable control. The Company will notify the Customer as soon as practicable and offer an alternative date or a refund of any pre-paid charges for Services not carried out.
9.1 The Company will use reasonable skill and care in providing the Services and will aim to complete collections at the time or within the time window agreed. However, times given for arrival or completion are estimates and are not guaranteed.
9.2 The Customer or an authorised representative should be present at the Site during the Service to confirm which items are to be removed and to sign any documentation requested by the Company. If no one is present, the Customer accepts that the Company will proceed based on prior instructions and that the Companys decision on what was removed will be final.
9.3 The Company will take reasonable care to avoid damage to property while carrying out the Service. However, movement of large or heavy items, or navigation through confined areas, may carry an inherent risk of minor scuffs or marks. The Customer should take reasonable steps to protect floors, walls and fixtures if they are concerned about potential damage.
10.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
10.2 Subject to the above, the Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Service giving rise to the claim.
10.3 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill, whether arising from negligence, breach of contract or otherwise.
10.4 The Customer must notify the Company in writing of any claim for loss or damage within 7 days of completion of the Service, providing reasonable details and evidence. The Company may decline to consider claims submitted outside this period unless the Customer can show that it was not reasonably possible to notify the Company earlier.
10.5 The Company shall not be responsible for any loss or damage arising from inaccurate information supplied by the Customer, lack of access, failure to obtain necessary permissions, or the presence of concealed hazards.
11.1 The Company operates in compliance with applicable UK waste legislation and regulations. Waste is transported and disposed of only at appropriately licensed or permitted facilities.
11.2 The Customer agrees not to request the Company to carry out any activity that would breach waste management laws, including but not limited to fly-tipping or disposal at unauthorised locations.
11.3 Where required, the Company will create and retain appropriate records, such as waste transfer notes, in accordance with legal obligations. Copies may be provided to the Customer upon request, subject to reasonable administrative procedures.
12.1 The Company collects and processes personal data such as names, contact details, addresses and payment information for the purpose of managing Bookings, providing Services, and complying with legal obligations.
12.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep personal information secure and will not sell or disclose it to third parties except where necessary to provide the Services, process payments, or comply with legal requirements.
13.1 If the Customer is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible so that the issue can be investigated and, where appropriate, remedied.
13.2 The Company aims to resolve complaints promptly and fairly. The Customer may be asked to provide supporting information, such as photographs or written details.
13.3 If a dispute cannot be resolved informally, the parties agree to attempt to settle the matter through negotiation before commencing any formal legal proceedings.
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that particular Service.
14.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by an authorised representative of the Company.
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
17.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements, whether written or oral.
17.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions.
We load and offload your rubbish items and take care of either disposing them or taking them to a recycling unit so that they can be successfully recycled, which is what we try to do the majority of the cases and wherever possible.
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Book our trustworthy and experienced rubbish removal West Hampstead company today. We will pleasantly surprise you with our revolutionary low cost.
Tipper Van - Waste Clearance and Rubbish Removal Prices in West Hampstead, NW6
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Waste Clearance and Rubbish Removal Prices in West Hampstead, NW6
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
